In partnership with a major enterprise's IT & Technology organization, our team assessed current performance, developed performance aspirations, developed a roadmap to achieve over several months, and executed to realize the full vision. The graphic above illustrates the key changes to achieve over 10x performance improvement in cost, velocity, and customer satisfaction.
While each of these elements were critical to the full success, some of the higher impact items included:
The outcome was over 10x performance improvement in velocity, cost efficiency, and customer satisfaction. This performance improvement also rebuilt trust between the IT organization and their customer. These two factors together didn't just result in lower IT costs with faster delivery, it directly supported and accelerated Digital Transformation through delivery of a high volume of high quality digital products and opening up new ways of working and business operating model.