Accelerated Vendor Onboarding

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In partnership with a small consumer products start-up, our team of experts defined, designed, and executed workflow optimization of vendor onboarding and then automated it. This improved the time-efficiency of onboarding by 10x while maintaining quality through a few key human touchpoints enabling accelerated growth with up to 10x more vendors being onboarded without additional resources. 

Our methodical yet adaptive approach underpinned our ability to quickly and efficiently deliver results: 

• Assess: Our starting point was understanding our client's current process, it's performance, and key pain points. Our team leveraged this as the skeleton to iterate on to design the future workflow. 
• Aspire: Going beyond just a process and understanding our client's business strategy, their aspirations for the workflow, and the target user experience were critical inputs into the future state. 
• Design: Our team first designed the ideal workflow - balancing quality, efficiency, and velocity. Subsequently, our team optimized the workflow into a high feasibility, quick-delivery design leveraging automation and digital technology.  
• Execute: Our team executed from content generation to solution selection to automation. Leveraging Agile, we minimized the time demand of our client while ensuring their input was incorporated every step of the way. 

The outcome was 10x improvement in time-efficiency without sacrificing quality. Leveraging the ACT Way, we achieved Vision to Value at Velocity and delivered results from start to finish in a short two weeks.